Wuxly Movement is proud to offer premium-quality products to our customers. In the rare event of any manufacturing defects in materials or workmanship, the jacket will be repaired (or replaced if repair is not possible) at the discretion of our team. Please email firstname.lastname@example.org to initiate your request.
Wuxly will cover repairs only in regards to manufacturing issues. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural aging of colours and materials over extended time and use. If you would like Wuxly to repair damage that is a result of an accident or wear and tear, we may be able to do so at a small cost.
- All jackets in used condition MUST BE dry cleaned before they are sent back for repair. In accordance with Health & Safety Practices, for us to service your claim all items must be professionally cleaned.
- Customers returning jackets that are not cleaned will be subject to a fee of $35 USD + standard HST for dry cleaning. All customers will be notified before being charged.
- If a customer does not wish to proceed with our internal cleaning then their product will be sent back in the condition it was initially sent to Wuxly. NOTE: Shipping under this instance will be at the cost of the customer.
- All repairs take approximately 3-5 weeks from the time Wuxly receives the garment.
***PROOF OF PURCHASE IS YOUR ORDER #. FAILURE TO ADD IT TO YOUR E-MAIL MAY RESULT AN INVALID REPAIR PROCESS*** Note: If your jacket was purchased offline/at one of our stockists, please include a copy of your receipt as a photo or photocopy.